Zayla Builds is committed to ensuring your satisfaction with our DIY Crafting products. Please read our Return and Refund Policy carefully to understand your rights and obligations when shopping with us.
Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Returns must be requested within 30 days of receiving your order.
How to Request a Return
To initiate a return, please email us at [email protected] with your order number and reason for the return. Our team will respond with instructions on how to proceed. Please do not send your purchase back without receiving our confirmation email.
Return Shipping
Customers are responsible for return shipping costs unless we agree otherwise. It is recommended to use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
Exchanges
If you need to exchange an item for the same product, email us at [email protected]. Exchanges are only processed once the original item is returned and inspected.
International Orders
Zayla Builds ships worldwide. For international orders, customs fees, taxes, or import duties may apply and are the responsibility of the customer. We recommend checking with your countrys customs office to determine these costs.
Customer Support
All customer communication is conducted via email. For any questions or concerns regarding your order, please contact us at [email protected], and we will be happy to assist you.
Thank you for shopping with Zayla Builds, where we strive to provide quality DIY Crafting products and excellent customer service.
Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Returns must be requested within 30 days of receiving your order.
How to Request a Return
To initiate a return, please email us at [email protected] with your order number and reason for the return. Our team will respond with instructions on how to proceed. Please do not send your purchase back without receiving our confirmation email.
Return Shipping
Customers are responsible for return shipping costs unless we agree otherwise. It is recommended to use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Custom or personalized orders
- Gift cards
- Downloadable software products
Exchanges
If you need to exchange an item for the same product, email us at [email protected]. Exchanges are only processed once the original item is returned and inspected.
International Orders
Zayla Builds ships worldwide. For international orders, customs fees, taxes, or import duties may apply and are the responsibility of the customer. We recommend checking with your countrys customs office to determine these costs.
Customer Support
All customer communication is conducted via email. For any questions or concerns regarding your order, please contact us at [email protected], and we will be happy to assist you.
Thank you for shopping with Zayla Builds, where we strive to provide quality DIY Crafting products and excellent customer service.